Apple Hits Hong Kong With New No-Return Policy

Rivaled only by the South Korean technology giant Samsung, Apple’s powerful presence in the market has not waned in recent years.

The recent release of the iPhone 7 and the speed at which they sold out online suggest one thing: the continued dominance of Apple in the smartphone industry.

In Hong Kong, the jet-black iPhone 7 Plus sold out within five minutes, and all remaining Plus models sold out another four minutes later.

13 minutes after the launch, the regular jet-black iPhone 7 was sold out, too.

Hong Kong is free from import duty and taxes. And, for the cherry on top, consumers are spared a sales tax as well. Because of this, prices are often lower in Hong Kong than in China — leading to the well-known shopping sprees of Chinese visitors to the SAR.

It is also not uncommon for individuals to purchase new iPhones from Hong Kong Apple stores in order to resell them in the Mainland for a substantial profit. In 2015, one smuggler was caught with 94 iPhones strapped to his body trying to cross the border.

Perhaps it is because of this that Apple recently changed its Hong Kong return and exchange policy. On the day of the iPhone 7 launch, it was announced that Apple and Beats products purchased at Apple’s retail venues in Hong Kong would no longer be accepted for return or exchange.

Hong Kong’s Apple stores previously allowed the return or exchange of undamaged products within 14 days of the date of purchase, provided that the original receipt and packaging can be produced.

In search for a better deal, Chinese buyers are willing to travel to Hong Kong for coveted products — whether it’s for an iPhone or for a new Gucci piece to add to the wardrobe.

At Luxsens, you can find the best deals in your region or in an area you are traveling to. With our global database, you’re sure to find the best steals for your favorite brand-new and pre-owned luxury pieces!


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Apple Hits Hong Kong With New No-Return Policy

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